Simpler work. Lower cost. Better every quarter.
Process and Operations Excellence
Simplify the way work gets done, cut cost, and build in continuous improvement.
Talk to usTHE REMARKABLES · QUEENSTOWN
26 AUGUST 2008 · 9 PM
Overview
Most operations grew one fix at a time. Each workaround made sense when it was added. Together they slow the work, raise the cost, and reach your customers. We map the real flow of work from end to end, take out the steps that add no value, and leave your team with a habit of improving after we’ve gone.
What we do
Four ways we help
01
Process improvement
Fewer steps. Fewer handoffs.
The work mapped end to end, across teams, and the rework, waiting and duplicate effort taken out.
02
Process design
Built right the first time.
New processes for a new product, system or capability, designed with the people who’ll run them.
03
Operating model design
Clear roles. Clear decisions.
Who does what, and who decides.
04
Process governance
Improvements that hold.
Owners, measures and a regular review your team runs to keep improving.
Results
Gains you can measure
Cost
The cost of each process in plain view, and the costliest steps cut first.
Speed
Shorter cycle times, inside the business and for your customers.
Quality
Fewer errors and less rework, with each step done right once.
Capacity
Your people’s time back for the work that needs their judgment.
Customer experience
Simpler, faster service at every step a customer sees.
How we work
Start from the real work
We walk through each process with the people who run it. Our own analysis tools measure the key tasks, the systems used at each step and the roles involved, and show where the time and resources go. Then we fix the largest issues first, with your team, and give each change an owner and a measure. A change holds when the people doing the work helped shape it.
Where are you headed?
Tell us about the goal ahead, and we’ll show you the route we’d take.